Shipping Policy
We deliver to 150+ countries with fast, tracked, and discreet shipping. Learn everything about how we ship your medications.
🌎 International Shipping
International Pharmacy Mart ships to more than 150 countries worldwide from our certified pharmaceutical fulfillment centers located in Singapore and India. We work with trusted international courier partners to ensure reliable, on-time delivery.
Shipping times shown are estimates from the date of dispatch. Actual delivery times may vary depending on customs processing in your destination country.
🗺 Delivery Times by Region
| Region | Standard Airmail | Express | Free Shipping Eligible |
|---|---|---|---|
| United States | 14–21 days | 7–10 days | ✅ Orders $110+ |
| United Kingdom | 14–21 days | 7–10 days | ✅ Orders $110+ |
| Canada | 14–21 days | 7–14 days | ✅ Orders $110+ |
| Australia | 14–21 days | 10–14 days | ✅ Orders $110+ |
| Europe | 14–21 days | Available | ✅ Orders $110+ |
| Rest of World | 14–28 days | Varies | ✅ Orders $110+ |
📦 Packaging & Privacy
We understand that privacy is extremely important to our customers. All orders — without exception — are shipped in plain, unmarked outer packaging. There is no pharmacy name, medication name, or any indication of the contents visible on the outside of the parcel.
The return address on the parcel is a generic shipping address, not connected to any pharmacy brand.
🔒 100% Discreet Packaging Guarantee
Every order ships in plain, unmarked packaging. No pharmacy name or medication details are visible on the outside. Your privacy is fully protected on every single order.
🔍 Order Tracking
All orders include tracking. Once your order is dispatched from our fulfillment center, you will receive an email containing your tracking number and instructions on how to monitor your shipment.
- Tracking is available from the date of dispatch
- You can track your order 24/7 using the tracking number provided
- Updates are provided at each major transit point
- Contact us if your tracking information has not updated in 7+ days
🚫 Non-Delivery & Reshipping
In the rare event that your order is lost or does not arrive within the maximum expected delivery time, please contact our customer service team. We will:
- Investigate the delivery status with the courier
- Reship your order at no extra charge, OR
- Provide a full refund — whichever you prefer
Please note: some packages may be delayed at customs. If your tracking shows your package has been held at customs for more than 14 days, contact us and we will assist you.
✅ Shipping Guarantee
Our Commitment to You
We guarantee that your order will be shipped within 24–48 hours of payment and prescription verification. If your order is not delivered for any reason, we will reship or refund you in full — no questions asked.