FAQ

Frequently Asked Questions

Find answers to the most common questions about ordering, delivery, prescriptions, and our services.

🛒

Ordering & Account

How do I place an order?

Browse or search for your medication, select your dosage and quantity, add to cart, then proceed through our secure checkout. You will need to provide your prescription and shipping details.

Do I need an account to order?

You can order as a guest, but we recommend creating a free account. An account lets you track orders, view your order history, set up refill reminders, and check out faster in future.

Can I order online instead of by phone?

Yes! Ordering online is actually the quickest and most efficient way to place your order. Online orders are processed faster, and you will receive immediate email confirmation.

What countries do you ship to?

We ship to over 150 countries worldwide. Enter your shipping address at checkout to confirm whether we can deliver to your location. Most major countries are supported including the US, UK, Canada, Australia, and throughout Europe.

What is the minimum order amount?

There is no strict minimum order. However, orders over $110 qualify for free worldwide shipping. Larger quantity orders (90-day or 180-day supply) offer the best value per unit.

📄

Prescriptions

Do I need a prescription?

A valid prescription from a licensed physician is required for prescription-only medications. Over-the-counter (OTC) products can be ordered without a prescription. You can upload your prescription during checkout or send it by fax or mail.

How do I send my prescription?

You have several options:

  • Upload a digital photo or scan during checkout
  • Email it to support@internationalpharmacymart.com
  • Mail or fax the original to our processing center

Can you transfer my prescription from another pharmacy?

Yes, we can arrange a prescription transfer from your current pharmacy in most cases. Contact our customer service team with your current pharmacy details and prescription information, and we will handle the transfer on your behalf.

Are generic medications safe?

Yes. Generic medications contain the same active ingredients as brand-name drugs and are held to the same safety, efficacy, and quality standards. They are typically manufactured by certified pharmaceutical companies and are approved by the relevant regulatory authorities. The only difference is the price — generics cost significantly less.

📦

Shipping & Delivery

How long does shipping take?

Delivery times depend on your location and chosen shipping method:

  • Standard Airmail: 14–21 business days
  • Express Shipping: 7–10 business days (US, UK, select countries)

Is my packaging discreet?

Yes. All orders are shipped in plain, unmarked packaging with no indication of the contents or our pharmacy name on the outside. Your privacy is fully protected.

How do I track my order?

Once your order is dispatched, you will receive a tracking number by email. You can use this to track your package on our website or through the courier’s tracking system.

What if my order doesn’t arrive?

If your order does not arrive within the expected timeframe, please contact our customer service team. We will investigate immediately and either reship your order or provide a full refund — whichever you prefer.

💳

Payment & Refunds

What payment methods do you accept?

We accept:

  • Major credit and debit cards (Visa, Mastercard, Amex)
  • E-checks / personal checks
  • Bank wire transfers
  • Other secure payment options

Is it safe to pay online?

Absolutely. Our checkout uses SSL (Secure Socket Layer) 256-bit encryption. Your payment information is processed securely and never stored on our servers.

What is your refund policy?

We offer a 100% “no questions asked” satisfaction guarantee. If you are not satisfied with your order for any reason, contact us within 30 days of delivery and we will arrange a refund or replacement.

Still Have Questions?

Our customer support team is here to help. Contact us by phone, email, or live chat.

☎ Contact Support
Browse Medications

Medical Disclaimer: The content on International Pharmacy Mart is provided for general informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified physician or licensed pharmacist before starting, stopping, or changing any medication. Never disregard professional medical advice or delay seeking it because of something you have read on this website. Medications must be used only as directed by a licensed healthcare provider.
Scroll to Top