1. Our Refund Philosophy

At International Pharmacy Mart, customer satisfaction is our priority. We understand that ordering medications internationally involves trust, and we stand behind every order we ship. Our refund policy is designed to be fair, transparent, and straightforward.

Due to international health regulations and the nature of pharmaceutical products, we are unable to accept physical returns of medications. However, we do offer refunds or reshipping in specific circumstances as outlined below.

2. Eligible Refund Situations

3. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact our support team at support@internationalpharmacymart.com or call us at +1 800 XXX XXXX
2. Provide your order number, the email address used for the order, and a brief description of the issue
3. If applicable, attach photos showing damaged, incorrect, or incomplete products
4. Our team will review your request within 2–3 business days and respond with next steps
5. Once approved, your refund will be processed within 5–10 business days

4. Refund Processing

4.1 Refund Method

Approved refunds are always issued to the original payment method used at checkout. We do not issue refunds via alternative methods unless the original payment method is no longer available.

4.2 Processing Time

• Credit/Debit Card: 5–10 business days (depending on your bank)
• Other payment methods: 3–7 business days

Please note that while we process refunds promptly on our end, your bank or financial institution may take additional time to post the credit to your account.

4.3 Partial Refunds

In some situations, a partial refund may be issued — for example, if only part of an order is affected by an issue, or in cases of customs seizure where a reship is not possible. Partial refund amounts will be communicated clearly before processing.

5. Order Cancellations

Orders may be cancelled for a full refund only if:

• The cancellation request is made within 24 hours of placing the order
• The order has not yet been dispatched

Once an order has been picked, packed, and dispatched from our fulfillment center, it cannot be cancelled. To request a cancellation, contact us immediately after placing your order.

6. Reshipping Policy

In cases where a package is confirmed lost or seized by customs, we may offer a free reship as an alternative to a refund. Reshipped orders are subject to the same delivery timelines as new orders. We reserve the right to decline a reship if:

• The destination country has a known history of high seizure rates for pharmaceutical imports
• Customs documentation provided by the customer was incomplete or incorrect

7. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Customer provided an incorrect or incomplete delivery address
• Package was refused or uncollected by the customer at a delivery point or post office
• Change of mind after order dispatch
• Delays within the normal estimated delivery window
• Issues arising from improper storage or use of medication after delivery
• Products imported in violation of local laws (customer’s responsibility)

8. Contact Us for Refund Queries

Our customer support team is available to help you with any refund-related questions or concerns:

• Email: support@internationalpharmacymart.com
• Phone: +1 800 XXX XXXX
• Contact Page: Contact Us

We aim to respond to all refund inquiries within 1–2 business days.