Terms & Conditions

Terms & Conditions

Please read these Terms and Conditions carefully before using our website or placing an order.

Last Updated: January 1, 2025  |  Effective Date: January 1, 2025

By accessing or using the International Pharmacy Mart website (internationalpharmacymart.com) or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

1. About International Pharmacy Mart

International Pharmacy Mart (“the Company”, “we”, “us”, or “our”) is an international online pharmacy that facilitates the purchase and delivery of licensed pharmaceutical products from certified manufacturers. We operate in compliance with applicable international pharmaceutical distribution regulations.

Our primary operations are based in Nicosia, Cyprus, with fulfillment centers in India and Singapore. We ship to customers in over 150 countries worldwide.

2. Eligibility

By using our website and services, you confirm that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into a binding agreement
  • You are accessing our services in a jurisdiction where it is legal to purchase pharmaceutical products online
  • All information you provide is accurate, current, and complete

⚠️ It is your responsibility to ensure that importing and purchasing prescription medications from international sources is legal in your country or region. Laws regarding pharmaceutical imports vary by jurisdiction.

3. Prescription Medications

Many of the products we offer are prescription medications. By ordering prescription medications, you acknowledge and agree that:

  • You have a valid prescription from a licensed physician for any prescription medication ordered
  • You will use prescription medications only as directed by your healthcare provider
  • International Pharmacy Mart does not provide medical advice, diagnosis, or treatment
  • You will consult a qualified healthcare professional before starting, stopping, or changing any medication
  • You accept full responsibility for compliance with your local laws regarding the importation of prescription drugs

4. Orders and Payment

4.1 Placing Orders

Orders can be placed through our website shopping cart or via our custom order request form. By placing an order, you make an offer to purchase the specified products. We reserve the right to accept, decline, or cancel any order.

4.2 Pricing

All prices displayed on our website are in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice. The price charged will be the price displayed at the time your order is confirmed.

4.3 Payment

We accept payment by credit card, debit card, and other methods as displayed at checkout. All payments are processed securely through our PCI-DSS compliant payment processors. We do not store your full card details on our servers.

4.4 Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation is an acknowledgment of receipt, not an acceptance of your order. A separate dispatch notification confirms acceptance and fulfillment.

5. Shipping and Delivery

5.1 Shipping Options

  • Standard Shipping: 14–21 business days
  • Express Shipping: 7–10 business days

5.2 Free Shipping

Free worldwide standard shipping is available on orders over $110 USD. Express shipping charges apply regardless of order value.

5.3 Delivery Responsibility

Delivery times are estimates and are not guaranteed. International Pharmacy Mart is not responsible for delays caused by customs clearance, courier issues, or circumstances beyond our control. The customer is responsible for ensuring the delivery address is correct and accessible.

5.4 Customs and Import Duties

Any customs duties, taxes, or import fees levied by your country are the customer’s responsibility. International Pharmacy Mart has no control over customs processes and cannot predict whether additional charges will apply.

6. Returns, Refunds, and Cancellations

Due to the nature of pharmaceutical products and international health regulations:

  • We generally do not accept returns of medications once dispatched, for safety and regulatory reasons
  • Orders may be cancelled within 24 hours of placement if not yet dispatched
  • Refunds may be issued at our discretion for lost packages, significantly delayed shipments, or verified quality issues
  • Refunds are processed to the original payment method within 5–10 business days

Please review our Shipping Policy for full details.

7. Product Quality and Authenticity

We source all medications exclusively from WHO-certified manufacturers and licensed pharmaceutical distributors. All products are genuine, properly stored, and shipped with original manufacturer packaging. We do not carry counterfeit, expired, or substandard medications.

8. Disclaimer of Medical Advice

⚠️ The content on this website is for informational purposes only. It does not constitute medical advice and should not be used as a substitute for professional medical guidance, diagnosis, or treatment. Always consult a qualified healthcare provider before making decisions about your health or medications.

9. Limitation of Liability

To the maximum extent permitted by applicable law, International Pharmacy Mart shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Adverse reactions or health consequences from the use of medications (you should consult your doctor)
  • Delays or failures in delivery caused by circumstances beyond our reasonable control
  • Customs seizures or import restrictions in the destination country

Our total liability shall not exceed the amount you paid for the specific order giving rise to the claim.

10. Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of International Pharmacy Mart or its content suppliers and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand our practices regarding your personal information.

12. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable laws or regulations
  • Purchase medications for resale or commercial distribution without authorization
  • Provide false, misleading, or fraudulent information
  • Attempt to gain unauthorized access to our systems
  • Engage in any activity that disrupts or interferes with our services

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with applicable international commercial law. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Cyprus, where our corporate entity is registered.

14. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised “Last Updated” date. Your continued use of our website after any changes constitutes acceptance of the new terms.

15. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Have Questions?

Our support team is available to help clarify any terms or answer questions about your order.

Get in Touch

Medical Disclaimer: The content on International Pharmacy Mart is provided for general informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified physician or licensed pharmacist before starting, stopping, or changing any medication. Never disregard professional medical advice or delay seeking it because of something you have read on this website. Medications must be used only as directed by a licensed healthcare provider.
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