The number-one hesitation people have about ordering medication internationally isn’t price or quality — it’s the delivery: How long will it take? Will customs interfere? What if it doesn’t arrive? Fair questions. Here is exactly how the process works, from checkout to letterbox.
The journey of an international medication order
After payment is confirmed, your order is picked and packed at a fulfilment centre — for most generic medications, that means India, which manufactures roughly a fifth of the world’s generic supply. The parcel is handed to an international carrier, transits to your country, clears customs, and enters your local postal network for final delivery. Each step is tracked, and you receive the tracking number by email once the parcel ships.
Realistic delivery times
Standard international shipping generally lands in 10–21 business days, with the spread driven mostly by customs processing speed at the destination. Express services compress this to roughly 7–12 days. Our advice for chronic medications is simple: reorder when you have three to four weeks of supply remaining, and delivery time stops mattering entirely.
Customs and personal importation, plainly
Many countries operate a personal importation policy: individuals may import a reasonable personal supply of medication — commonly up to 90 days’ worth — for their own use, particularly with a prescription. Orders within these limits routinely clear customs without any involvement from you. Occasionally a parcel is selected for inspection, which typically adds days rather than weeks. Two practical rules keep you comfortably inside the lines: order personal quantities only, and keep a prescription or doctor’s note for prescription medications. Rules vary by country and medication class, so check your local customs guidance — our FAQ addresses the most common destinations.
Discreet packaging is standard
Every order ships in plain outer packaging with no branding and no indication of contents. Couriers, neighbours and housemates see an ordinary parcel. This is standard practice across legitimate international pharmacies — your health is your business.
What shipping costs (and how to make it free)
Our rates are flat and published: $12.99 for orders under $69, $9.99 from $70–$109, and free worldwide shipping at $110+, with express available on any order for $29.99. Because per-pill prices also drop on larger packs, consolidating a few months of medication into one order usually means both a lower per-pill cost and free shipping — the full logic is on our how it works page.
When something goes wrong
Parcels occasionally stall — a customs queue, a holiday backlog, a courier mis-scan. The sequence: check tracking first; if it has stalled well beyond the quoted window, contact support (ours: contact page, replies within 24 hours). Established pharmacies publish exactly what happens for lost or seized parcels — reshipment or refund — in their refund policy. Read that policy before your first order anywhere; it is the single best predictor of how a store behaves when things go sideways.
Frequently asked questions
How long does delivery take?
Typically 10–21 business days standard, 7–12 express, tracked throughout.
Will customs stop my order?
Personal-use quantities generally clear without issue where personal importation is permitted; inspections add days, not weeks.
Is packaging discreet?
Yes — plain, unbranded packaging is standard on every order.
What if my parcel doesn’t arrive?
Check tracking, then contact support; reshipment or refund per the published refund policy.
Medical disclaimer: this article is for general information only and is not medical advice. Always consult your doctor or pharmacist about your medications, dosages and treatment options.